Quality Assurance

ResearchMaster Pty Ltd is certified as a quality assured company having satisfied an independent audit by an authorised auditing body. This certification was awarded in July 1999 following the decision to become a quality assured company early in 1998 and was recently renewed in July 2008. It is the result of concerted effort by all staff that has helped ResearchMaster Pty Ltd to produce superior products and services and to achieve and maintain quality assurance certification.

QA Capability Statement:
ResearchMaster Pty Ltd is registered as a quality assured organisation for the "Development, implementation, maintenance and support of computer software based, enterprise wide, research management systems including related consultancy services".

Quality Policy
ResearchMaster Pty Ltd will adhere to the highest possible quality standards in the delivery of software and products and consulting services to our clients. To achieve these standards we have implemented a quality improvement strategy which will result in many benefits to our company, our employees and most importantly, our clients. The quality management system consists of a business plan and a set of constantly evolving and improving processes based on the following principles:

• Complete professionalism will be evident in all business with clients, whose requirements and needs are our only focus. To ensure that this is achieved, processes are constantly monitored and measured through both client and staff feedback to seek constant refinement and ongoing improvement.
• Our personnel are considered our most important asset and ResearchMaster's success is dependent on the creativity, experience and overall commitment to excellence shown by our staff. As such, ResearchMaster's management provides an environment to ensure that our staff's knowledge is both current and extensive so that any service provided to our clients is of the highest quality.
• We endeavour to fully understand each client's requirements and seek to provide software and services that fully satisfy their needs, whilst also guiding them through the complete process by drawing on our expertise throughout the business cycle. Our client satisfaction policy and support procedures ensure that all the needs of each client are addressed and considered at all times.
• We are committed to improving not only the quality of the software and services provided by ResearchMaster but also the processes, plans and policies that make the business cycle possible. The procedures implemented will conform to the standards as set out in AS/NZS ISO 9001:2000 in the areas appropriate to ResearchMaster. These procedures will be maintained and improved through direct involvement of all ResearchMaster management and staff.