Overview

One of the most common problems with software installations today is the failure to provide for an appropriate level of planning and resourcing during the implementation. There are many examples of organisations that have spent a great deal of time and money ensuring that the software that they purchase meets their specifications, but which have not provided the same level of commitment to the implementation process. This has left many organisations with either a partially completed solution utilizing only a small portion of its functionality or an entirely unused and unusable solution.

The success of an implementation is generally due to effective planning, training and ongoing support. With many staff with more than 10 years experience in research management, RMPL has the knowledge and experience to ensure a successful research administration implementation. Over the past 2 years, as part of its quality assurance certified procedures, ResearchMaster has implemented processes and strategies to ensure that its software is not merely installed but that it is implemented properly and becomes embedded into the client's business processes to delivery real value.

ResearchMaster Pty Ltd can assist its clients to understand the commitment in terms of resources, both financial and 'in kind', to make an implementation successful both initially and into the future. One of RMPL's goals is to assist the client in becoming self-sufficient in the use of their research management solution. While willing and able to provide service and support wherever required, RMPL also is pleased to pass on the knowledge to allow the client's own IT people to manage and expand the system's utilisation.

RMPL recognises the differences between organisations in terms of size, focus, structure and politics and customises packages to meet the clients' needs. RMPL has a commitment to making a success of its clients' implementations by providing proven ongoing service and support.

See also:

• Training Services
• Consulting Services