The superior standard of our ResearchMaster products is complimented with the equally high standard of our software implementation process.
The consistently high success rates of our implementations can be attributed to the effective planning, training and ongoing support that ResearchMaster provides.
Many of our staff have more than 10 years’ experience in research management which give ResearchMaster the knowledge and experience to ensure a successful research administration implementation. Since 1999, as part of our quality assurance certified procedures, ResearchMaster has implemented processes and strategies to ensure that its software is not merely installed but that it is implemented properly and becomes embedded into the clients’ business processes to deliver real value.
Through our various training packages we can assist our clients to understand the commitment in terms of resources, both financial and ‘in kind’, to make an implementation successful both initially and into the future. One of ResearchMaster’s goals is to assist the client in becoming self-sufficient in the use of their research management solution. While willing and able to provide service and support wherever required, ResearchMaster is also pleased to pass on the knowledge to allow the clients’ own IT people to manage and expand the system’s utilisation.
ResearchMaster recognises the differences between organisations in terms of size, focus, structure and politics and customises packages to meet the clients’ needs. ResearchMaster has a commitment to making a success of its clients’ implementations by providing proven ongoing service and support.
As well as comprehensive training we are also able to offer consulting services relating to your implementation.